Scheduler, Customer Service​/HelpDesk

Scheduler

This is an exceptional opportunity to work with an Oil&Gas Services company in San Antonio, Texas.

Job Description:

Pay Rate: $30/hour. Benefits include Medical, Dental, and Vision under a W-2 Contract-to-Hire agreement.

Hours:

Monday to Friday - 8am to 5pm

The Scheduler position serves a vital role in the workflow process that ensures requests from various engineering areas are scheduled to completion in an effort to meet customer due dates and commitments.

This includes work for design sketches, maintenance orders, emergency work from System Operations, customer service requests and crew follow up orders that are generated through Work Manager, SAP, or Mobile Data.

Tasks & Responsibilities:

• Develop construction work schedules for internal and/or contractor crews for customer visibility.
• Develop soft schedules for work in design stages for workload visibility and estimated construction start dates.
• Receive and create job packages for both planned and emergency work.
• Manage the schedule to meet the customer requested due dates.
• Review design sketches to determine the construction resources needed and estimated hours needed to construct the project.
• Prepare the jobs by applying for all necessary permits, including COSA permits, TX-DOT permits, 811 locates and water locates, prior to the work being given to the crews.
• Assist with creation of vegetation and/or maintenance orders in SAP and Mobile Dispatch as necessary.
• Input planned outage information into GIS for IVR system messages to customers.
• Assist with generation of GIS circuit maps for circuit patrol inspections as required.
• Assist with reviewing and preparing Contractor invoices for payment.
• Assist with creation and tracking of work orders in Excel spreadsheet or Access database as necessary.

Minimum Qualifications:

• High School Diploma or GED
• Prior scheduling/dispatching experience or exposure to Service Suite 9.3.1 (Mobile Data System) and CGI Work Manager systems
• Ability to read and analyze GIS Designs
• Prior experience using Work Manager and SAP

Note that if you get hired you must undergo a background check, a driving records check and a drug screening.