Representative - Student Service PT

Position: Representative - Student Service PT (33858)
#### Representative - Student Service PT (33858)
Goodwill Industries of San Antonio  •  $15.57/hr  
• San Antonio, TX (Onsite)  
• 32 minutes ago ApplyAI can make mistakes so check important info. Chat history is never stored.

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Job Description
*
* Job Location:

** Ops Center - 2735 Austin Hwy - San Antonio, TX 78218   
** Position Type:
** Part Time Education   
** Level:
** High School   
** Salary Range:** $15.57 - $15.57 Hourly     
** Travel Percentage:
** None   
** Job

Shift:
** Varies
- Monday
- Friday 7A to 7P   
** Job Category:
** Customer Service Work for GOOD at Goodwill   - Do you want to make a difference in your community while earning a paycheck?
- Would you like to help your community and environment every day that you come to work?
- Looking for a job that provides meaning as well as personal and professional development?
Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.
We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.
We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past.
We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods.
Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement.
Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities.
We prefer to promote from within. Your growth and advancement is our priority.
Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more.
Change Lives. Make a Difference.
Discover Purpose. Apply today .

** Qualifications
*
* POSITION SUMMARY:

Call Center Student Service Representative (CCSSR) will respond to and provide timely, professional, accurate, and adequate responses to student inbound and outbound calls, e-mails, chats and any other assigned service delivery channels in support of the Alamo Colleges Student Contact Center.  Inquires will be received through an Interactive Voice Response, Automated Call Distribution system, and/or ticketing system.

** ESSENTIAL DUTIES AND RESPONSIBILITIES**  - Answers large volume of inbound phone calls, emails, and chats in fast-paced contact center.
- Identifies student needs and verifies their identity through approved methods.
- Promotes first contact resolution when applicable by referencing correct knowledge articles via Alamo Colleges knowledge base system.
- Maintains a high degree of product knowledge through active participation in training, coaching and quality assurance calibrations.
- Displays critical skills by responding to student inquiries by clarifying the question, researching the inquiry, providing solutions, and escalating matters through appropriate channel when applicable.
- Must be able to multitask and think critically when rendering student support through the utilization of multiple systems and other resources.
- Uses proven customer service techniques to establish and maintain professional rapport.
-…