Fraud Specialist
Job in
San Antonio, Bexar County, Texas, 78233, USA
Listed on 2026-07-03
Listing for:
TEKsystems
Contract
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
* Description
Our client is seeking support with bringing on Fraud Service Specialists. These are 6 month contract to hire opportunities. These roles require prior experience working in fraud, banking and/or related customer support roles.
This team is responsible for intaking escalated inquiries from members where fraud is likely to have occurred on their accounts. These can be very difficult conversations as members have been victims of fraud. We need people who can display empathy and help ease the situation.
Receive and process real time solutions to members, non-members, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquiries and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.
High level comprehension of phone etiquette standards and member interview techniques.
Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.
Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.
Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.
Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.
Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.
Dedication to developing strong relationships with co-workers, management and other departments.
Skills
Fraud, Customer service, Banking, Customer support, fraud prevention
Top Skills Details
Fraud,Customer service,Banking
Additional
Skills & Qualifications
Excellent communication skills
Ability to handle tough situations and offer empathy
Top 3 skill sets
Call control, multitasking-different systems (debit card, check fraud)
Empathy - handling emotional calls (romance scams, embarrassed, scared, panicky)
Communication skills, patience - being able to navigate situations
Minimum experience requirements
Experience working with fraud vs. contact center
2+ years of experience with either working in fraud or a contact center
Culture of this team
Willing to support one another, pushing morale, sharing ownership
Production measured?
o Avg day - 15-20 calls per day but each call can last 15-30 minutes and be very demanding
o Success profile? - Great at managing escalations, had strong communication skills.
o Strong communication skills, can manage conversations well. can handle pressure
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Live Oak, TX.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Live Oak,TX.
Final date to receive applications
This position is anticipated to close on Jul 13, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application,…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×