Sales​/Customer Service Representative - Onsite

Job Title:

Sales and Customer Service Representative – Satellite Internet

The Sales and Customer Service Representative will engage prospective customers through inbound interactions to promote satellite internet services, recommend tailored plans, demonstrate product benefits, and close sales while delivering an excellent customer experience.

• Conduct inbound calls to promote satellite internet solutions.
• Understand customer needs and recommend the best plan and equipment package.
• Clearly explain product benefits, including speed, reliability, installation details, and service availability.
• Meet and exceed sales targets, conversion goals, and quality metrics.
• Accurately process orders, update customer information, and document interactions.
• Maintain up‑to‑date knowledge of product offerings, promotions, and technical capabilities of satellite networks.
• Provide a consultative, customer‑centric experience that builds trust and long‑term satisfaction.
• Collaborate with leaders and trainers to continuously improve product knowledge and selling techniques.

• Previous experience in customer service; previous experience in sales or telecommunications preferred but not required.
• Strong communication and active listening skills.
• Ability to simplify and explain technical information to everyday customers.
• Goal‑driven mindset with a passion for helping customers.
• Comfortable using computers, multiple systems, and communication tools.
• Flexibility to work various shifts depending on program needs.
• Computer literacy and proficiency in Windows OS, Apple OS, Microsoft Office, and Google applications.
• Familiarity with customer support software, including Zendesk, Slack, and internal troubleshooting tools.
• Fluent in English (reading and writing).
• High school graduate or equivalent.
• Minimum typing speed of 25 words per minute.
• Problem‑solving and critical‑thinking skills.
• Exceptional written and oral communication.
• Adaptable and flexible in responding to process and information changes.
• Empathy toward customers and a customer‑centric approach.
• Team player who supports colleagues and promotes collaborative solutions.
• Resilient, calm, and professional under challenging situations.
• Trustworthy, reliable, and high integrity.
• Detail‑oriented and able to multitask.

• Competitive salary.
• Comprehensive benefits package.
• Professional growth opportunities across multiple functions.
• Fun and inclusive workplace.

Task Us is a proud equal‑opportunity workplace and an affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.