Hybrid Guest Relations Coordinator

Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

What's in it for you?
· Hotel and resort discounts
· Immediate 401(k) Company match up to 6%
· Growth and development opportunities
· Positive work environment What will you do?
· Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
· Engage with guests and provide elevated customer service by phone and/or in person.
· Effectively communicate the benefits of the guest's vacation package and confirm details.
· Provide the highest level of service to suggest local attractions and restaurant recommendations.
· Provide effective problem resolution techniques if applicable. What are the requirements?
· Enjoy talking with guests by phone and/or in person
· Excellent written and verbal communication skills
· Local area knowledge
· Computer skills
· Flexible schedule, including the ability to work weekends and holidays Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.