Fraud Specialist - Hybrid

A well-established San Antonio company is continuing to grow and is adding a Fraud Specialist to the team. The group itself is strong, collaborative, and known for developing its people. If you’re at the point where you want to build on your foundation and be somewhere that will actually invest in your growth, this is a solid move.

KEY DETAILS:

• Start: as soon as possible
• Location:
  San Antonio, Texas
• Must have availability to work Monday-Saturdays, this will be in person during training and once completed will go to a hybrid role.

JOB FUNCTIONS and RESPONSIBILITIES:

• Receive and process real-time solutions to members, non-members, and internal employee case inquiries.
• High-level comprehension of phone etiquette standards and member interview techniques.
• Communicate sensitive information clearly and effectively.
• Process and/or research inquiries and transactions as directed by properly identified members, utilizing basic fraud detection techniques.
• Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.
• Access multiple reporting tools to complete, review, and update account records, ensuring and maintaining data integrity.
• Maintain basic working knowledge of RBFCU member handbook, policy and procedures, regulatory laws pertaining to the credit union.
• Manage individual department-specific metrics and function independently within a designated team with minimal supervision.

• High School Diploma or GED
• One year of job
  -related work experience
• Must be able to work a Monday-Saturday schedule
• Must have good communication and interpersonal skills
• Bilingual in English and Spanish is a plus