Leasing Associate; Hybrid

Overview

Avalon Bay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Full time

40

Texas — San Antonio, 78251

$39,500.00 - $59,500.00

The Leasing Associate will be a driving force in helping prospective residents find the best place to call home. They support community leasing by assisting and engaging prospective residents on their self-guided/virtual tours. They are responsible for all aspects of the centralized leasing process for multiple communities. Associates are responsible for ensuring  is completed (where required), and building access is generated manually when automation does not occur.

Customer engagement is conducted via outbound and inbound contact through a variety of channels, including, but not limited to telephone, email, Zoom, and other potential digital media channels (e.g., text/SMS, online chat). They ask questions to customize the tour experience, build rapport, and further identify needs and wants. They create urgency and follow up with leads to ensure that our prospective residents know they care.

Responsibilities

• Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer.
• Engage and educate prospective customers about Avalon Bay and answer any questions they may have using digital resources and other tools.
• Promptly respond to pre-tour, during tour, and post-tour assistance needs.
• Handle inbound and outbound calls per scheduled shift.
• Conduct virtual tours with prospects (audio and video capabilities are required components for this position).
• Present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood.
• Cross-sell potential prospects to other Avalon Bay communities where needs can be met.
• Address and resolve customer service concerns.
• Accurately complete touring-related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner.
• Maintain all documentation in accordance with Avalon Bay policy and procedure.
• Work in a collaborative team environment with fellow team members and the on-site team. Actively participate in coaching, training, and personal development while visible on camera.

• Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally.
• Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience.
• Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience.
• Gathers and retains site-specific knowledge of various communities within the portfolio to share with prospective residents.
• Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates the community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest.
• Reads and writes English with clear and concise written and verbal communications.
• Possesses basic arithmetic skills to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals.
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations.
• Demonstrates exceptional attention to detail and problem-solving skills.
• Exhibits ability and willingness to work on a flexible schedule.

• Evening and weekend availability required.
• Hardwired desktop to internet router;
  Wi-Fi is…