Inbound Contacts Professional

Temporary contractor role as an employee of Atrium assigned to work at Humana.

The UM Administration Coordinator 2 supports the administration of utilization management for providers. This role is responsible for performing advanced administrative, operational, and customer support tasks that require independent initiative and sound judgment. The position also demands strong problem‑solving skills to address and facilitate Humana members’ access to care needs.

As a Utilization Management Coordinator 2, you will be an integral part of a fast‑paced, metric‑driven team responsible for managing prior authorization requests from providers and members. The role involves sitting at a desk throughout the day and handling approximately 30–50 inbound calls from providers, with future opportunities to assist with member calls.

• Enjoy helping customers via phone (both providers and Medicare members).
• 2 or more years of Customer service experience and/or experience in the health service industry.
• Ability to type at least 30 WPM.
• Taking 30–50 calls per day and the potential to work faxes between calls.
• Thrives in a fast‑paced environment where their day is planned and structured.
• Would thrive living out our values daily (Curious, Committed, Caring).
• Ability to work with minimal supervision, take initiative, have strong analytical skills, and strong attention to detail.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Able to retain important information and learn virtually.
• Strong work ethic.
• Tech savvy.
• Effective communication skills both verbally and written.
• Active listening skills.
• WAH position must meet these requirements.
• Designated workspace with a door / a space with no disruptions.
• 25 upload and 10 download internet speed.
• Direct plug in access to their router not WIFI.

• Experience navigating utilization management processes or coordinating care for members.
• Bachelor's Degree in Business, Finance or a related field.
• Prior member service or customer service telephone experience desired.
• Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization.
• Proficient and/or experience with medical terminology and/or ICD‑10 codes.

As part of our hiring process for this opportunity, we will be using a technology called Montage Voice which allows us to quickly connect and gain valuable information from you about your relevant experience.

If you are selected for a phone screen you will receive an email inviting you to participate in a Montage Voice interview. During this call you will be asked a set of questions pertaining to this particular role and you will provide recorded responses. The entire process takes about 15–20 minutes and can be done at your convenience. Your responses will be reviewed and you will be informed if you were selected for an in‑person or video interview, depending on your location.

20–25 USD hourly

The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job‑related factors permitted by law.

In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.

Humana Inc. and its subsidiaries comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, ancestry, age, disability, sex, marital status, gender, sexual orientation, gender identity, or religion. Humana Inc. and its subsidiaries do not exclude people or treat them differently because of race, color, national origin, ancestry, age, disability, sex, marital status, sexual orientation, gender identity, or religion.

• Medical, Dental, Vision
• Short‑Term Disability (STD)
• Long‑Term Disability (LTD)
• Supplemental and Voluntary Life Insurance
• 401(K)
• Commuter Benefit Program