Customer Care Specialist

Customer Care Specialist I - Contract

Are you passionate about helping people? As a Customer Support Specialist, you'll be the voice of our company—assisting clients and customers via phone, email, or chat. You'll handle orders, answer inquiries, resolve problems, and collect valuable feedback. Beyond just support, you'll consult with customers to uncover their needs and recommend the best products, services, or solutions. Every interaction is an opportunity to make a difference!

We count on you to:
Provide friendly, efficient, and professional customer service Resolve issues quickly and effectively Recommend solutions that enhance the customer experience Work within assigned client programs to meet performance goals

Your key responsibilities include:
Engage with customers by handling inbound and outbound calls. Learn & grow by successfully completing training and staying updated with ongoing learning. Process requests efficiently by entering and managing orders, handling cancellations/changes, and request reprints or credits. Protect customer data by ensuring security and privacy for every interaction. Utilize tools & resources by accurately entering data and ensuring smooth follow-up processes.

Track performance & improve by monitoring individual performance and contributing to team success. Make an impact by participating in outbound calls as needed to meet client objectives. Be a team player by supporting team and company goals while maintaining a professional and secure work environment.

Are you the right fit?

Education:

High School Diploma/GED required.

Experience:

0-2 years (Customer service, banking, or retail experience is a plus!). Skills you bring:
Strong multitasking abilities, attention to detail, excellent communication & interpersonal skills, basic computer knowledge, willingness to learn & grow with ongoing training.

Join us and be part of a team that makes a difference—one customer at a time!