Customer Outreach Service Activation

Call Center Service Activation Representative

This position is onsite in a call center environment. Class Starting August 24th, 2026.

Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you'll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you'll empower customers and play a key role in advancing Spectrum's digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.

How You'll Make an Impact

• Contact customers through outbound and inbound calls to activate Spectrum services
• Guide customers through the activation process, troubleshooting issues with various tools and applications
• Apply your expertise to ensure successful equipment activations and internet setup
• Stay up to date on Spectrum offerings and manage customer escalations effectively
• Meet performance targets and collaborate by sharing best practices with your team
• Resolve customer complaints while managing multiple calls efficiently

What You'll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 2+ years in customer service

Skills

• Strong English communication skills
• Ability to prioritize, organize and multitask
• Sales skills including analysis, objection handling, pitching and closing
• Customer complaint resolution and call management

Preferred Qualifications

Skills

• Ability to maintain confidentiality and solve problems under pressure
• Knowledge of cable or telephony industry and services
• Familiarity with residential product details