Global Beneficiary Center Lead
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-07-11
Listing for:
International SOS
Full Time
position Listed on 2026-07-11
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
International SOS is seeking a Beneficiary Support Center (BSC) Team Leader to guide the day-to-day operations of customer service staff, ensuring a seamless, beneficiary‑centric experience for callers and non‑phone channels related to the TRICARE Overseas Program (TOP). The role emphasizes coaching, performance management, and adherence to confidentiality guidelines.
You will lead a team of customer service professionals, manage workload, monitor KPIs, and participate in ad‑hoc projects while
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