Bilingual Customer Service Agent

Bilingual Customer Service Agent

Location: San Antonio, Texas

Job : 2602624

This is a full-time position that offers an onsite work environment (in the San Antonio, TX office), great work-life balance, & competitive hourly pay. The working hours/shift for this position are Monday-Friday through 7:00 AM – 5:30 PM CST, based on availability.

The start date for this position is on June 15th.

This role focuses on customer service while interacting with location management to respond to bilingual high volume customer calls. This individual is expected to have the ability to self-pace, prioritize, and troubleshoot while performing specific functions according to standardized procedures. The Bilingual Customer Service Agent should create a positive experience for each caller and is meticulous, perceptive, organized, adaptable, and detailed oriented.

They will listen to customers to understand the reason for their call, address all questions or concerns and provide an accurate and efficient resolution.

The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.

• Manage incoming customer calls
• Research account details
• Open, track and resolve requests using internal systems
• Handle telephone inquiries
• Listen to customers, address issues and respond appropriately
• Communicate with Sales and Service representatives in the field
• Build relationships with customers - both internal and external

• 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

• High School Diploma or GED equivalent
• Fluent in English and Spanish (written, spoken, and listening comprehension required)
• Minimum 2 years’ experience in a demanding Office / Customer Service Environment with all applicable skills in place.
• Minimum Keyboard speed of 45 WPM
• Mastery of Multi-Line Phones & all types of Office Equipment
• Solid working knowledge of MS Outlook / Word / Excel
• Familiarity with Parcel & Freight protocols and documentation
• Ethical, Perceptive, Confident, Affable, Teachable, Meticulous

At Uni First, we’re a global leader in uniform rental and facility service solutions for businesses across industries - from manufacturing and food processing to healthcare and hospitality. With a reputation for superior service and long-term customer partnerships, every uniform, product, and service we offer comes with integrity, commitment, and hard work. Come join a team that always delivers!

Uni First is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at T or through our Ethics First portal at  You may also call the Ethics First Hotline at  to let us know the nature of your request.

Uni First Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.