Bilingual English and Spanish Member Loyalty Representative R14097

About Oportun
Oportun (Nasdaq: OPRT) is a mission‑driven financial services company that puts its members’ financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.

Being part of Oportun means enjoying a differentiated experience in a team that fosters a diverse, equitable, and inclusive culture where everyone feels a sense of belonging and is encouraged to share their perspectives. This inclusive culture is directly connected to our organization’s performance and our mission of delivering affordable credit to those left out of the financial mainstream.

Oportun is seeking candidates with customer service, cashier, sales, or hospitality experience for a full‑time Member Loyalty Representative role. The primary focus is to create a rewarding and unique member service experience by listening, helping, and connecting with people at all touchpoints—at our stores, in local communities, and through outreach activities. You will educate members and communities about our inclusive, affordable financial services that empower them to build a better future.

• Welcome members with a warm greeting and provide quality service.
• Process all transactions seamlessly, following company policies and protecting member information.
• Work independently or with a team, including time alone without direct supervision, while exceeding daily goals in lending and servicing activities.
• Inform and educate potential members about Oportun’s services through outreach activities more than 50% of the time at Oportun locations, partner locations, and community events.
• Build relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speak with owners and employees about how Oportun’s services can help their customers.
• Conduct outreach at local flea markets, community events, and LAAS partner locations to increase awareness, capture leads, and assist with starting applications.
• Engage with people near Oportun retail locations, encourage store visits, and assist with applications.
• Support community outreach and marketing events by distributing flyers and educating the local community about Oportun and its products and services.
• Use iPads or assist potential members with scanning QR codes during outreach to start new applications.
• Perform light housekeeping to keep the work area and store inviting (e.g., daily trash collection, sweeping, mopping, window cleaning as needed).
• Use a computer intermittently (approx. 3‑6 hours per day) for administrative tasks and to serve members.
• Stand while assisting members; sitting is allowed during non‑member‑facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations (including outreach) within a reasonable commuting distance as part of standard duties; travel will be limited to sites considered part of an ordinary commute.
• Serve as a role model for Oportun’s Core Values:
  On a Mission, As One, Make it Better, Now.

• Must be bilingual (English/Spanish).
• Must be outgoing, sales‑focused, and enjoy speaking with people.
• Must love to help members, including prospective members, through outreach and educational activities.
• Must be available to work weekends and have a flexible rotating schedule based on store needs (schedules set every two weeks).
• Must maintain regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year‑round to identify new sales opportunities and promote company products and services through outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as phones, scanners, and iPads.
• Ability to organize and file paper documents.

• Medical,…