Leasing & Virtual Tour Specialist

• Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer

• Engage and educate prospective customers about Avalon Bay and answer any questions they may have using digital resources and other tools

• Promptly respond to pre tour, during tour, and post tour assistance needs

• Handle inbound and outbound calls per scheduled shift

• Conduct virtual tours with prospects (Audio and Video capabilities are required)

• Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand

• Cross-sell potential prospects to other Avalon Bay communities where needs can be met

• Address and resolve customer service concerns

• Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems

• Maintain all documentation in accordance with Avalon Bay policy and procedure

• Work in a collaborative team environment with fellow team members and the on-site team

Requirements

• A high school diploma or equivalent (GED) is required
• At least one year of experience in multifamily or related property management is preferred
• Experience in a sales position, particularly one requiring customer interaction is preferred
• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required
• Possesses customer service knowledge and ability to deliver exceptional customer experience
• Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience
• Exhibits ability and willingness to work on a flexible schedule

🔍 ATS Optimization Keywords
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Hard Skills

• Data Entry
• Touring Related Tasks
• Sales Target Achievement
• Customer Interaction
• Documentation Maintenance

Soft Skills

• Positive Attitude
• Collaboration
• Flexibility