Dispatcher, Customer Service​/HelpDesk

General Job Description

IES Residential is seeking a Dispatcher to join our team in San Antonio, Texas. Previous experience in dispatching is beneficial. We are looking for a highly organized, customer-focused professional who thrives in a fast-paced environment and can effectively coordinate technicians and service schedules.

• Utilize phone and computer systems to dispatch technicians or field units to appropriate locations.
• Monitor routes and technician status, coordinating and prioritizing schedules effectively.
• Provide technicians with job details, traffic updates, obstacles, and customer-specific requirements.
• Enter data accurately into company systems and maintain logs and records of calls, activities, and pertinent information.
• Prioritize service calls based on urgency and importance.
• Communicate regularly with customers regarding appointment updates and service status.
• Collaborate effectively with office personnel and field teams.
• Contribute as a team player in a fast-paced, high‑pressure environment.
• Maintain professionalism and excellent customer service at all times.
• Perform additional administrative and operational support tasks as needed.
• Other duties as assigned.

None

2-4

• Previous dispatching, scheduling, or customer service experience preferred.
• HVAC, plumbing, construction, or service industry experience is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers, dispatch software, and Microsoft Office applications.
• Ability to remain calm and make sound decisions under pressure.
• Strong attention to detail and problem‑solving skills.ls>
• Ability to work independently and as part of a team.

• Prolonged periods sitting at a desk and working on a computer in a fast‑paced office environment.
• Frequent use of phones, headsets, keyboards, and multiple computer monitors.
• Ability to effectively multitask, prioritize responsibilities, and adapt to changing schedules and service demands.
• Frequent communication and interaction with customers, technicians, and office staff.
• Ability to frequently stand, walk, bend, and lift up to 15 pounds.
• Ability to communicate clearly and professionally in writing, in person and over the phone.
• May be required to work extended hours, evenings, weekends, or during peak seasonal demand and emergency situations and travel as required.

Yes

US-TX-San Antonio

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long‑term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

EEO & Affiantive Action:
The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated.

IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company’s obligations as a contractor to the United States government.

Know Your Rights:
Workplace Discrimination is Illegal;
Conozca sus Derechos:
La Discriminación en el Lugar de Trabajo es Ilegal

Disability Accommodation: IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at  or any IES office to request assistance.

IES Participates in E-Verify

E-Verify Information

Right to Work/Ley de Derecho al Trabajo