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Tier 1 Help Desk Agent — TS/SCI Cleared
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-07-20
Listing for:
Maximus
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Maximus is hiring a Tier 1 Call Center Agent to handle customer interactions via voice, email, and chat. The role requires active TS/SCI clearance and is based onsite in San Antonio, TX, supporting DoD and program standards.
You will diagnose issues, provide first-contact resolutions, and escalate when necessary while documenting interactions in Service Now. Strong customer service, troubleshooting, and ITSM experience are essential.
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