Customer Service Specialist - Healthcare; San Antonio, Texas

Position

Customer Service Specialist – Healthcare (San Antonio, Texas)

• $17 per hour (bonus eligible quarterly)

San Antonio, TX 78229, USA – Northwest Center, 7550 West Interstate 10

Are you the type of person who loves to solve problems, bring smiles to people’s faces, and make a positive impact every day? If so, we want you to join our team as a Customer Service Specialist. The role requires self‑drive, initiative, attention to detail, professionalism, and excellent communication. Success depends on being proactive, self‑accountable, and respectful.

• Handle 60+ inbound and outbound calls per day regarding billing, payments, medical claims, and coverage questions.
• Respond to telephone inquiries using standard procedures and scripts.
• Gather necessary information, research account details, and resolve customer concerns accurately and promptly.
• Clearly explain billing information, insurance benefits, and available services to patients.
• Assess patient needs and provide appropriate solutions or escalations as required.
• Schedule work to ensure optimal call coverage and maintain daily productivity.
• Collaborate with leadership and peers using screen‑sharing tools to support real‑time problem‑solving and performance goals.
• Support department initiatives and contribute to continuous improvement efforts.
• Maintain strict adherence to HIPAA regulations and internal confidentiality policies.
• Assist in planning department goals and recommend improvements to enhance efficiency.
• Perform other duties as assigned to support the team and organizational success.

• High school diploma or GED required; additional education is a plus.
• 1–2 years of experience in customer service, ideally in healthcare, insurance, or medical collections.
• Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred.
• Basic understanding of medical terminology and the healthcare revenue cycle.
• Proven experience working with multiple systems and databases in a fast‑paced setting.

• Strong verbal, written, and interpersonal communication skills.
• Excellent problem‑solving ability with a calm, empathetic approach.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively to meet and exceed performance targets.
• Comfort using Microsoft Office Suite and adapting to new technologies.
• Bilingual abilities are a plus.

• Hours:
  
  Monday – Friday, shifts 8 am–5 pm, 9 am–6 pm, 10 am–7 pm, or 11 am–8 pm.
• Compensation: $17 per hour (bonus eligible quarterly).
• Must handle multiple systems and patient inquiries daily. Leadership will support success and improve service delivery through collaboration.

• Comprehensive health benefits – medical, dental, vision.
• Life & Disability coverage – mandatory basic life & AD&D, optional voluntary benefits.
• 401(k) retirement plan – eligibility begins first quarter after three months of employment, mandatory matching.
• Paid time off – accrued from first day.
• Flexible benefit options – custom must‑have packages.

Note:

This job description outlines the primary duties and qualifications for the role. It is not intended to be an exhaustive list of responsibilities or working conditions.

Founded in 1992, Getix Health is a leading provider of revenue‑cycle management services in the health‑care sector, with offices across the United States and India. The organization leverages technology and analysis to improve financial performance while championing patient satisfaction and compliance.

Getix Health is an Equal Opportunity and E‑Verify Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.