Membership Experience Associate; PT

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.

To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.

We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values
- Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.

The position will be responsible for supporting the client retention initiatives of the Spurs Membership Team. This position plays an integral role in delivering exceptional service and enhancing the overall member experience on game nights and during special events . The ideal candidate will be passionate about customer service and demonstrate strong interpersonal, problem-solving, and communication skills. The successful candidate will embody the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, and a commitment to continuous growth.

What You’ll Do:

• Provide in-person game night support to Season Ticket Members at Season Ticket Headquarters and throughout the arena to ensure a seamless and elevated member experience.
• Serve as a primary point of contact for in-game member inquiries, concerns, and service needs; resolve issues directly or coordinate with appropriate departments to ensure timely follow-up.
• Support execution of membership retention initiatives, including special events , benefit fulfillment, and member engagement activities.
• Accurately document member interactions, service requests, and follow-up actions within Archtics and CRM systems.
• Proactively identify opportunities to enhance the member experience and communicate insights to the Service & Retention Team.
• Assist with event preparation and on-site logistics to support membership activations and retention programs.
• Perform additional duties as assigned to support the Membership and Retention Team’s service and engagement goals.

Who You Are:

• Flexible schedule with the ability to work a minimum of 20 hours per week (2–3 days), including evenings, weekends, and game nights as needed
• Reliable transportation to and from work and event locations.
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint; able to quickly learn new systems and software.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and ability to quickly learn ticketing and CRM systems.
• Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced, live-event environment.
• Detail-oriented, self-motivated, and able to work independently while maintaining high service standards.
• Professional demeanor with the ability to communicate and collaborate effectively across departments and with diverse member groups.

Physical Requirements:

• Regular use of computer and standard office equipment
• Ability to move throughout the arena and office environment, particularly during events.
• Ability to lift, push, or pull up to 50 lbs. as needed to support event setup and execution

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development.

SS&E is an Equal Opportunity Employer

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.