Service Dispatcher

Company Description State of Matter Service is a San Antonio-based HVAC and Plumbing company that combines technical expertise, modern solutions, and personalized service to keep systems operating reliably. The company is known for being reliable, responsive, and efficient, focusing on high-quality service and clear communication. State of Matter Service provides 24/7 support, giving customers confidence that help is always available for their critical mechanical systems needs.

Role Description The Service Dispatcher is a full-time, on-site role based in San Antonio, TX. This position is responsible for coordinating and dispatching HVAC and Plumbing technicians to customer locations, ensuring timely response to service requests and emergencies. Day-to-day responsibilities include answering and prioritizing incoming calls, gathering key information from customers, scheduling and routing technicians, and updating work orders in the system.

The role also involves communicating with field staff throughout the day, tracking job progress, and following up with customers to confirm service details and timing. The Service Dispatcher supports efficient operations by maintaining accurate records, monitoring workload, and assisting with basic administrative tasks as needed.

Work Days will be Monday-Friday

Work Hours will be from 8:00am - 4:30pm.

Pay: $17-$19/hr based on qualifications

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with the ability to handle inquiries and concerns professionally.
• Candidates should possess effective Phone Etiquette and Communication skills to manage calls and relay information clearly to customers and technicians.
• Candidates should possess core Dispatching skills, including prioritizing work orders, routing technicians, and adjusting schedules.
• Ability to multitask and stay organized
• Basic computer proficiency and experience with scheduling or dispatch software is preferred.