Police Dispatcher

Please see Special Instructions for more details.
Note that this position requires the ability to successfully pass a physical and psychological evaluation as a condition of employment, as required by TCOLE standards. Position Information Position Title

Position Title Police Dispatcher

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

The Police Dispatcher is responsible for receiving, assessing and documenting emergency and non-emergency calls and dispatching UIW police and security officers with respective pertinent information as appropriate to any campus or University location upon request. The Police Dispatcher reports to the University Police Lieutenant.
Note that this position requires the ability to successfully pass a physical and psychological evaluation as a condition of employment, as required by TCOLE standards.

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents.

Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Perform a full range of radio and telephone operational duties in this 24-hour operations center which serves as the primary nerve center of UIW , including but not limited to:

• Receive emergency and non-emergency calls from staff, faculty, students and general public requesting service.
• Prioritize incoming calls, obtain detailed information while maintaining composure,and push out the necessary information to appropriate individuals, as appropriate, in a timely manner.
• Provide service, information and directions to the campus community and visitors for non-emergency calls for all campus police operations.
• Enter and maintain accurate daily activity logs to include a variety of communication equipment, including radio console, telephone, fire alarm monitoring systems and other related computer systems to include Report Exec.
• Ensure compliance with all UIW Police Department policies and guidelines.
• Check on criminal records and backgrounds using the National Law Enforcement Telecommunications System. Enter stolen vehicle and other information as required into the database.
• Perform other related duties as assigned.

• Effective oral communication skills via phone and radio systems.; clear concise speaking voice and the ability to type 25 wpm.
• Ability to effectively prioritize incoming calls and relay necessary information to appropriate individuals in a timely manner.
• Ability to maintain professional composure during high stress situations and obtain detailed information and disseminate appropriately.
• Must exercise good judgment in providing for the safety and welfare of UIW students, employees, visitors and property.
• Must abide by attendance standards as this is a critical 24 hour operations center.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .

Graduation from High School or GED equivalent.

Six (6) months of experience in a position that required public contact, dispatching or related duties.

• Some…