Eligibility Advisor I

Overview

Career Opportunities:
Eligibility Advisor I (19023)

Join the Texas Health and Human Services Commission (HHSC) and contribute to helping Texans access food, medical care, cash assistance, and other social services. HHSC offers comprehensive benefits, including health insurance, a pension plan, generous time off, and career advancement opportunities.

Functional

Title:

Eligibility Advisor I

Job Title: Eligibility Advisor I - MES

Agency: Health & Human Services Comm

Department: TW Reg 08 EOAPD

Posting Number: 19023

Closing Date: 07/28/2026

Salary Range: $2,953.25 - $4,365.66 per month

Pay Frequency: Monthly

Salary Group: TEXAS-B-13

Shift: Day

Telework: Eligible for Telework

Job Location: SAN ANTONIO, 2534 CASTROVILLE RD

Travel: Up to 10%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA: Nonexempt

Facility

Location:

San Antonio

Are you a motivated, compassionate individual interested in a rewarding career helping vulnerable Texans access food, medical care, cash assistance, and other social services?

HHSC Access and Eligibility Services (AES) division seeks individuals to join a dynamic team delivering an integrated approach to connect individuals with services that promote independence. AES values respect, ownership, collaboration, and integrity and aims to provide best-in-class customer service to clients and stakeholders.

Our staff are organized, able to multi-task, learn policy regulations, and thrive in a fast-paced environment with strong communication skills and a positive attitude.

We want you to join our team!

The Eligibility Advisor I performs paid, formal training and the following essential functions:

• Interview applicants and recipients in person or by phone to obtain financial and personal information and determine eligibility for public assistance programs.
• Evaluate data from various sources and enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determinations.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties as assigned.

Must be able to work overtime as required, including weekends when necessary, and in a fast-paced, high-stress environment to meet deadlines.

Additional knowledge, skills, and abilities include:

• Use fact-finding techniques to obtain, relate, and evaluate information from applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions and manage time effectively to meet deadlines.
• Establish and maintain effective working relationships and communicate effectively, both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers for data entry and use office software such as Word, Outlook, and Excel.
• General computer proficiency and familiarity with related technologies.
• Use Microsoft Teams and soft phone technology as part of daily work.

N/A

Education:

High School Diploma or GED required. Sixty (60) semester hours or ninety (90) quarter hours from an accredited college or university is preferred.

Experience:

One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, receptionist). Thirty (30) semester hours or forty-five (45) quarter hours may substitute for one year of required experience. Experience in interviewing clients and gathering information in-person or by phone is preferred.

This posting may be used to fill positions in other locations within the region.

Access and Eligibility Services Field Office hours are Monday–Friday, 8:00am–5:00pm. Overtime may be required. Applicants selected for hire will undergo fingerprint background checks and must not have a history of fraudulent activity against HHSC or programs it administers. Repayment of over payments may be required as a condition of employment.

Active Duty, Military, Reservists, Guardsmen, and Veterans are encouraged to apply if qualified. For more information, see the Texas State Auditor’s Office Military Crosswalk.

HHSC and DSHS agencies provide reasonable accommodation during the hiring process. If you need assistance completing the online application, contact the HHS Employee Service Center. A fingerprint background check may be required, and E-Verify is used for employment eligibility. Bring I-9 documents on your first day.

This position may be eligible for telework. Telework policies apply in addition to supervisor discretion and business needs.