Loyalty Team Member

Overview

Principle BMW of San Antonio – Loyalty Team Member

Base Pay: $17.00 / Hour

Principle Automotive is seeking an exceptional Loyalty Team Member to join our rapidly growing dealerships. You are highly motivated, think quickly, and have the ability to complete tasks and projects with little to no supervision. You are dedicated to a high level of customer service over the phone and in person. You take personal responsibility with each client and their requests and are skilled in taking care of particular clients.

Your verbal and written communication skills are refined and clear.

We continuously invest in our people with ongoing education within Principle University and ongoing professional development.

• Auto Purchase Discount
• Service Discount
• Christmas Savings Fund Program
• Flex days
• Vacation
• Paid Holidays
• Medical Coverage
• Vision Coverage
• Long Term Disability
• Short Term Disability
• Supplemental Life Insurance
• Group Life Insurance – company paid
• 401K Plan – With employer matching contributions
• Tuition Reimbursement

Our Mission:
We Live to Provide Exceptional Care. Our

Purpose:

Helping People Live a Better Life. We desire to change the automotive industry by building relationships and supporting guests throughout their journey. We hire the Greatest People who foster a culture of giving exceptional care. Our culture is found in our values.

Our Values Are Our G-U-I-D-E

• Great People — We hire people with heart. We care about each other, so caring for the customer comes naturally.
• Unparalleled Service — We aim to meet our guests  needs individually and with complete focus.
• Integrity — We do what is right and are accountable to each other.
• Defining Excellence — We strive to be the best and continually learn and lead in our industry.
• Enthusiasm — We aim to have fun every day and energize those around us.

• 60 to 100 Incoming / Outgoing calls per day.
• Set up appointments for clients.
• Maintain constant follow-ups with potential clients through emails and texts.
• Be prepared to answer and/or research the client's questions.
• Provide a high level of excellent customer service.
• Ability to de-escalate situations.
• Other responsibilities as they are given.

• 1 year previous Call Center Customer Service or Sales experience required.
• Must be proficient in English.
• Bilingual in Spanish is a plus.
• Internet sales experience is a plus.
• Professional personal appearance.
• Ability to work comfortably with the public.
• Excellent verbal and written communication skills.
• Valid state of residence driver s license.
• Required to pass a drug test and background check.

About Our People

We recruit and hire the top talent in the industry. We invest in our people through dozens of training programs offered internally and externally. Principle Automotive understands the importance of taking care of its associates and maintaining the unique culture that fosters exceptional care for our guests.

Principle Automotive maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws.

EOE