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Inbound Support Specialist: Empathy-Driven Resolution
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-07-31
Listing for:
Mphasis
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Mphasis is hiring Customer Outreach Specialists for a fast-paced inbound call center supporting small and medium wireless business customers. You’ll be the first contact, resolving issues in real time and delivering a high-quality experience while navigating multiple systems.
You'll handle various call types, demonstrate empathy, ownership, and professionalism, and work in a structured, KPI-driven environment with daily performance measurement.
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