Customer Training Specialist | Call Center Coaching & Quality | $19​/hr | One year contract

Our client, a global medical technology and healthcare solutions leader
, is seeking a Customer Training Specialist to join their team. As a Customer Training Specialist
, you will be part of the Customer Care & Quality Operations Department supporting Customer Care Associates, Supervisors, and Operational Leadership Teams
. The ideal candidate will have strong communication skills
, analytical problem-solving abilities
, and a passion for coaching and employee development
, which will align successfully within the organization.

Customer Training Specialist

San Antonio, TX

$19.00/hour

• Deliver training programs for Customer Care associates handling phone, chat, and email customer interactions.
• Develop and facilitate entry-level and advanced training using the ADDIE instructional design methodology.
• Analyze quality and performance data to identify training opportunities and create targeted coaching plans.
• Maintain and update knowledge management resources, training materials, job aids, and operational tools.
• Support continuous improvement initiatives by identifying process gaps and recommending solutions.

• Experience delivering employee training, coaching, onboarding, or learning and development programs.
• Background in customer service, customer care, contact center, or quality assurance environments.
• Strong analytical skills with the ability to interpret performance and quality metrics.
• Experience creating training materials, job aids, SOPs, or knowledge management documentation.
• Excellent communication, presentation, and interpersonal skills with the ability to influence and coach others.

• Opportunity to support a world-renowned healthcare and medical technology organization.
• Consistent Monday-Friday schedule (7:30 AM - 4:30 PM) with no overnight shifts.
• Gain experience in training, coaching, quality assurance, and continuous improvement initiatives.
• Work closely with leadership teams and contribute to employee development and operational success.
• Build valuable experience with instructional design, performance analytics, and customer care operations.

Manpower, Experis, Talent Solutions, and Jefferson Wells

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 Manpower Group was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.