Customer Service Representative

Career Opportunities with Tiger Services

A great place to work.

Are you ready for new challenges and new opportunities?

As a Customer Service Representative working in the Home Town system, you will be responsible for communicating with customers by way of many avenues, including calls, texts, emails, direct messages, and more. The main duties center around ensuring customer service is achieved at the highest level.

Receive high volume inbound customer service calls to schedule appointments for estimates, service, inspections, respond to emails, incoming and outgoing correspondence.

Make outbound calls to existing customers.

Promote and sell new and additional products/services when applicable.

Coordinate scheduling of technicians for service calls, installations, and repairs

Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints

Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional and timely manner

Refer unresolved customer complaints to management for further investigation/resolution.

Maintain and update our customer database with complete and accurate information.

Assist with the call board and the dispatch of technicians.

Learn call scripts and proper replies and apply them to appropriate situations.

Organize and maintain systems for documents, invoices, and client records

Process payments from customers

Participate in training so that you grow and develop as a professional.

Experience in dispatching or customer service roles, preferably in a similar industry such as plumbing, HVAC, or electrical services

Must be willing to make outbound calls

Proficiency in Google Suite, Slack, and in dispatching software such as Service Titan

Excellent time management skills and the ability to multitask and prioritize work

Attention to detail and problem-solving skills

Excellent communication with customers, suppliers, and team members

Familiarity with/HVAC/plumbing service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.