Outreach & Intake Specialist II

Responsibilities

• Conduct outreach and networking activities in the community
• Provide presentations at various community groups
• Promote the success and reputation of the Supportive Services for Veteran Families program
• Conduct initial eligibility screening of Veterans seeking program assistance
• Provide general information and community referrals to Veterans not meeting program eligibility requirements
• Set up initial client files for Veterans being assigned to Case Manager
• Prepare reports as requested
• Demonstrate exceptional customer service in all tasks

• High School Diploma or equivalent
• 1+ years in a customer service focused environment
• Experience with homeless, low income, veterans & their families a strong plus
• Driver’s License with clear record
• Must have daily use of a vehicle without prior notice
• Must be available and willing to travel to various locations as needed

Demonstrates strong customer service skills while conducting outreach and networking activities to support Veterans and their families. Capable of managing client files, providing community referrals, and preparing reports effectively.