Bilingual Member Service Representative
Listed on 2026-08-02
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support
Bilingual Member Service Representative
We are seeking a Bilingual Member Service Representative for the Member Service Center (MSC) Department. The job incumbent is expected to meet all department standards. This is a contact center environment where you will assist members by appropriately resolving their issues, answering questions, and referring Credit Union products and services to meet their needs and enhance their financial health and well-being.
This position requires on-site at the designated Credit Union location. Remote or hybrid work options are not available for this role.
If you have customer service experience, you should apply right away!
Highlights:
- Assist members and non-members calling the Contact Center with their requests in a professional, efficient, and timely manner
- Perform financial transactions, inquiries and file maintenance on accounts in accordance with regulatory compliance
- Maintain knowledge of Credit Union products, services, policies and procedures to include BSA and other regulatory compliance requirements that are specific to the job
- Meet annual training goals and learning expectation
- Work as a team towards meeting Department, Division, and Corporate goals in order to attain growth of the organization
Experience:
- 1-3 years of customer service experience and/or financial service experience and/or contact center customer service experience
- Some sales experience
Education:
- High school diploma or equivalent; or job related work experience in lieu of education
Skills & Knowledge:
- Excellent customer service
- Bilingual in Spanish/English
- Excellent written and/or verbal communication skills
- PC skills and 10-key by touch
- Type 30 or better words per minute
Schedules/
Hours:
Regular Shifts
- 6:45am - 3:45pm
- 8am - 5pm
- 8:30am - 5:30pm
- 9am - 6pm
- 9:30am - 6:30pm
- 10am - 7pm
* All with a rotating Saturday shift (9am - 12pm)
4x10 Shifts
- Mon
- Thurs: 7am - 6pm - Mon
- Thurs: 8am - 7pm - Tues
- Fri: 7am - 6pm - Tues
- Fri: 8am - 7pm
* All with a rotating Saturday shift (9am - 12pm)
Job Location Type:
On-site, in office, not remote, not hybrid
Level of Work: 1B
Minimum Starting Salary: $19.00/per hour
Credit Union provides employees with many benefits from insurance coverage to college tuition reimbursement.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).