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Customer Success Manager
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-08-07
Listing for:
Remote Jobs
Full Time
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Client Relationship Management, Technical Support
Job Description & How to Apply Below
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Salary range of $55,000 to $80,000, commensurate with experience
- Opportunity for career advancement and growth within the organization
- Engage with premier clients and make a significant impact on their success
- Collaborative work environment with cross-functional teams
- Chance to shape product enhancements based on customer feedback
- Minimal travel required (10%) for key customer visits
What to Expect (Job Responsibilities):
- Build and sustain trusted, long-term partnerships with clients as a strategic advisor
- Guide new clients through a structured onboarding journey, ensuring effective training and alignment with success outcomes
- Represent the customer's perspective internally to enhance client value
- Monitor client engagement to anticipate challenges and align resources with business priorities
- Partner with Sales Account Directors on renewal cycles and uncover expansion opportunities
What is Required (Qualifications):
- Minimum of 2-5 years of experience in customer success, account management, or a related field, preferably in the IT industry
- Bachelor's Degree preferred or equivalent experience
- Ability to understand key customer personas and needs from IT Suppliers
- Excellent verbal and written communication skills to build rapport with clients
- Strong analytical and problem-solving skills with a proactive approach
How to Stand Out (Preferred Qualifications):
- Knowledge of Salesforce and Microsoft 365
- Familiarity with tools like Gainsight or Churnzero
- Previous experience in a customer success role within the IT sector
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