Client Liaison
Listed on 2026-08-13
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Customer Service/HelpDesk
Bilingual, Client Relationship Management, Spanish Customer Service
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Full Time San Antonio, TX, US
11 days ago Requisition
We are seeking a compassionate, organized, and highly motivated bilingual Client Liaison to
serve as a primary point of contact between our firm and our clients throughout the litigation
process.
This role focuses on building strong client relationships, conducting proactive outreach,
answering questions, gathering important case information, and ensuring clients understand
what is needed from them as their claims move forward.
The ideal candidate is someone who enjoys working with people, is comfortable speaking with
clients over the phone, can communicate complex information clearly, and takes ownership of
helping clients feel informed and supported.
Fluency in Spanish and English is required.
Responsibilities- Serve as a trusted point of contact for clients throughout the litigation process
- Conduct outbound calls and follow up with clients regarding case updates, deadlines,
- Communicate with clients in English and Spanish to ensure they understand requests
- Build rapport with clients while providing a professional and compassionate experience
- Gather and follow up on missing client information and documentation, including
- Document client communications and maintain accurate Case Notes
- Identify client concerns and elevate questions or issues to the appropriate attorney or
outstanding items, and next steps
and required actions
forms, signatures, proof of damages, and other supporting materials
case team member
Qualifications- Fluency in Spanish and English required
- Strong verbal communication and interpersonal skills
- Comfortable making a high volume of outbound calls and maintaining consistent
- Highly organized with strong attention to detail
- Professional, patient, and empathetic approach when working with clients
- Experience in client relations, customer service, legal intake, or similar fields preferred
- Ability to handle sensitive client information with discretion
follow-up
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