P&C Insurance Customer Service Representative

P&C Insurance Customer Service Specialist (Contract-to-Hire)

Pay: $21.47/hr (Licensed) + Uncapped Incentives

Start Date: September 8th

Duration: 4-Month Contract-to-Hire

Schedule: Hours of Operation: 8:00 AM-10:00 PM CST

We're seeking customer-focused professionals to support small business clients by delivering exceptional service and resolving policy-related questions. This is a fully inbound role with no cold calling, offering training, career growth, and the opportunity to build a long-term career in the insurance industry.

• Handle inbound calls and follow up on online applications
• Assist customers with coverage, billing, and policy-related questions
• Provide prompt service with a focus on first-call resolution
• Accurately document customer interactions and update records
• Manage multiple systems while balancing calls, documentation, and follow-ups
• Support customer retention and overall client satisfaction
• Contribute to a positive, team-oriented environment

Required:

• Active Property & Casualty (P&C) License
• Customer service, call center, or client support experience
• Strong communication and problem-solving skills
• Ability to multitask and learn new systems
• Dependable with a customer-first mindset

Preferred:

• Insurance customer service experience
• Associate's degree

This is a Contract position based out of San Antonio, TX.

The pay range for this position is $21.47 - $21.47/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in San Antonio,TX.

This position is anticipated to close on Aug 21, 2026.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.