Customer Coordinator IT

San Antonio, United States | Posted on 08/14/2026

Create personal relationships with our clients, gather service information, inputs tickets, coordinate and follow-up to ensure our customers are satisfied.

Customer Service

• Create rapport and line of communication with the customer. Our business philosophy is to have personal relationships with our clients while providing outstanding service.
• Provide Customer Service for clients throughout the nation including creating tickets, deploying contractors, following up on resolution, closing tickets and communicating with the client.
• Maintaining ICs data integrity in the ICs business system.
• Troubleshooting of basic issues over the phone for the client including registering phones and resetting passwords.
• Follow-up with customers to ensure they are satisfied with the service and that the problem was resolved.

Required

Job Skills

• Friendly and professional
• Ability to stay calm in stressful environments
• Organized, thorough and persistent
• Proficient in Microsoft Word and Excel
• Organized and comfortable on Windows OS, computers and business systems.
• Technically inclined with a general understanding of how computers and networks work
• Ability to amiably assist non-expert end users
• Ability to multitask in a fast-paced environment
• Effectively communicate oral and written with management and internal staff members
• Ability to create and present reports to upper management

• College graduate, preferably with a background or coursework in IT
• Some working IT knowledge — this person will be the first line of customer interaction and will handle basic troubleshooting before looping in a technician