Escalation Specialist — Elevate Customer Experience
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-09-05
Listing for:
Saws
Full Time
position Listed on 2026-09-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Job Description & How to Apply Below
SAWS is seeking an Escalation Specialist to resolve escalated customer issues via phone or email, delivering prompt, best-in-class service. You will work directly with customers to de-escalate concerns, document outreach and resolutions, and collaborate with Call Center, Billing and other teams to restore the customer relationship.
The role requires strong communication, problem-solving skills, and the ability to work autonomously within SAWS’ procedures.
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