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Escalations Specialist: Client Advocate Regulators
Job in
San Antonio, Bexar County, Texas, 78208, USA
Listed on 2026-09-10
Listing for:
Citibank (Switzerland) AG
Full Time
position Listed on 2026-09-10
Job specializations:
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
Citibank (Switzerland) AG in San Antonio, Texas, seeks an Escalations Officer to blend customer-service expertise with in-depth issue analysis. You will coordinate with Compliance, Legal, and Citi partners to resolve complex cases and maintain regulator/client expectations.
The role requires a Bachelor’s degree with 2–5 years of direct customer interaction experience, excellent communication, empathy, and robust case-management skills. Full-time, on-site schedule.
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