Reservation Specialist

Reservation Specialist

Barkaritaville Pet Resort – San Antonio, TX Full-Time | On-Site | Monday–Friday | 9:00 AM–6:00 PM Starting Pay: $16.00/hour + Tips and Monthly Performance Bonus

Love pets, love people, and enjoy helping customers make decisions?

Barkaritaville Pet Resort is looking for an energetic, confident, and personable Reservation Specialist to join our San Antonio team.

This is more than a position answering phones and booking reservations. It is a customer experience and sales role where you will often be the first person a pet parent speaks with when deciding who they can trust to care for an important member of their family.

Your role is to listen, ask thoughtful questions, build trust, and confidently help pet parents choose the services that best meet their pet's needs.

You'll also assist our existing loyal clients with reservations, questions, and service recommendations while creating the kind of experience that makes them feel confident about choosing Barkaritaville.

If you're a strong communicator who enjoys connecting with people, takes pride in getting the details right, and is motivated by achieving goals, we'd love to meet you.

• Answer inbound calls from current and prospective clients
• Return voicemails and respond to emails and online reservation requests
• Build rapport with pet parents and learn about their pet's individual needs
• Use our proven communication and sales process to explain our services and their value
• Recommend appropriate boarding, daycare, grooming, and additional pet care services
• Process reservations accurately from start to finish
• Help new clients feel comfortable and confident about leaving their pets in our care
• Handle client questions and concerns with patience, empathy, and professionalism
• Follow up with prospective clients when appropriate
• Accurately document conversations, pet information, and reservation details
• Navigate reservation software while communicating with clients
• Follow established systems and procedures to provide a consistent client experience
• Work toward individual and team performance goals
• Participate in ongoing training and coaching designed to help you succeed

• Build genuine relationships with pet parents
• Turn inquiries into reservations by creating trust and clearly communicating value
• Recommend services based on the individual needs of the pet
• Follow up consistently with prospective clients
• Maintain accurate client and reservation information
• Follow established communication and safety procedures
• Meet individual and team performance goals
• Apply coaching and feedback to continually improve
• Deliver a professional, welcoming experience during every interaction

We believe great performance should be recognized, which is why this position includes the opportunity to earn a monthly performance bonus.

This position is a great fit for someone who:

• Is warm, outgoing, and comfortable talking with people throughout the day
• Communicates clearly, confidently, and professionally
• Enjoys helping customers make informed decisions
• Is comfortable recommending and selling services that genuinely benefit the pet
• Has strong attention to detail and takes accuracy seriously
• Can communicate with a client while navigating software and documenting information
• Is comfortable learning new technology and systems
• Can stay organized while managing multiple priorities
• Works well in a busy, fast-paced environment
• Has a positive, solutions-focused attitude
• Is dependable and takes ownership of responsibilities
• Is receptive to feedback, training, and coaching
• Enjoys setting goals and being recognized and rewarded for strong performance

Previous experience in one or more of the following is preferred:

• Customer service
• Sales
• Hospitality
• Call center or phone-based customer service
• Reservations or appointment scheduling

Pet care industry experience is not required. We are willing to train the right person who brings exceptional communication skills, professionalism, attention to detail, and a willingness to learn.

Starting Pay: $16.00 per hour

Reservation Specialists are also eligible for a monthly performance bonus with the potential to add more than $3 per hour in additional compensation based on performance.

Strong performers may have the opportunity to earn total compensation equivalent to approximately $19+ per hour.

Benefits include:

• Health, Dental, and Vision insurance
• Monthly performance bonus
• Paid professional training
• Ongoing…