Bilingual Intake Coordinator Job San Antonio area,Texas USA,Customer Service/HelpDesk

Bilingual Spanish Intake Coordinator - San Antonio, TX

Are you a detail-oriented professional who thrives in a fast-paced environment and enjoys helping patients receive the services they need? Our client is seeking an experienced Bilingual Spanish Intake Coordinator to facilitate the admission process, coordinate patient services, and ensure an exceptional customer experience from referral through delivery.

Best-in-Class Benefits and Culture:

Our client values their employees' time and effort. Their competitive compensation, depending on experience, and an extensive benefits package enhance their commitment to your success. Our client's benefits package includes:

Comprehensive health coverage:
Medical, dental, and vision insurance provided
Life and disability insurance
Paid time off and paid holidays
Collaborative and supportive team environment

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive/succeed as the Intake Coordinator, you should have:

High school diploma or GED required
Ability to type a minimum of 45 WPM
Strong customer service and telephone communication skills
Excellent organizational and time management abilities
Experience using computers and common software applications
Ability to work independently with minimal supervision
Strong interpersonal and communication skills
Ability to multitask and maintain attention to detail in a fast-paced environment
Ability to learn company-specific technology and software programs quickly
Ability to communicate effectively in both English and Spanish.

Your responsibilities as the Intake Coordinator will include:

Respond to incoming referrals and intake requests from referral sources, agencies, account managers, and patients
Verify demographic, insurance, physician, and delivery information
Coordinate admission and onboarding activities while ensuring appropriate services are provided
Communicate with patients and caregivers to assess ongoing needs
Obtain and process physician documentation and authorizations
Coordinate with insurance providers regarding eligibility and authorization requirements
Document and route communications in accordance with organizational policies
Conduct patient follow-up and referral status communications
Collaborate with internal teams, referral sources, and patients to resolve issues and improve service delivery
Maintain compliance with company policies, procedures, and quality standards
Perform additional duties as assigned

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.
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