Customer Service Associate - Outbound Business Outreach

Job Title:

Customer Service Representative
- Outbound Business Outreach

Location:

San Antonio, TX (100% Onsite) Duration:
Contract - 8 months Pay Range: $20/hr $22.68/hr (W2). 20% shift differential for hours worked between 10:00 PM and 1:00 AM. About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider.

With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description We are seeking a Customer Service Representative
- Outbound Business Outreach to join our onsite team in San Antonio, Texas. The ideal candidate will have strong experience in professional phone-based engagement, questionnaire administration, quality review, and concierge-level service and a proven ability to deliver accurate data capture, maintain quality standards, and provide a personalized customer experience. Responsibilities:
Conduct outbound calls to businesses to complete questionnaires and accompanying scorecards. Establish rapport and provide a professional, courteous, and engaging experience. Explain the purpose of the questionnaire and guide respondents through required questions. Accurately document responses and complete scorecards per guidelines. Provide personalized, attentive service during each interaction. Use strong communication and active listening to understand and clarify information. Follow established call procedures, scripts, workflows, and quality standards.

Review completed questionnaires and scorecards for accuracy, completeness, and consistency. Identify and resolve missing, inconsistent, or unclear information. Maintain accurate records of outreach efforts and completed questionnaires. Meet productivity, quality, and customer service performance expectations. Protect confidential and sensitive business information. Collaborate with team members and supervisors to resolve issues and improve processes. Adapt to changing priorities while maintaining professionalism.

Required Skills &

Qualifications:

High school diploma or equivalent. 1-2 years of customer service experience preferred, such as call center, healthcare, hospitality, or other customer-facing roles. Strong verbal communication, active listening, and interpersonal skills. Comfortable conducting outbound calls and engaging professionally with businesses. Attention to detail with accurate documentation skills. Ability to follow instructions, scripts, and defined processes. Basic computer proficiency and ability to navigate multiple systems during calls.

Organizational and time-management skills. Professional, dependable, and service-oriented approach. Ability to work onsite in San Antonio, Texas. Flexibility to work the 7:00 AM-4:00 PM or 4:00 PM-1:00 AM shift and a 5-day schedule, including weekends as needed. Preferred

Skills:

Concierge or executive/personal assistant services. Premium, bespoke, or white-glove customer service experience. Phone-based or chat-based customer support and outbound calling. Experience supporting business clients or high-touch customer engagements. Testing, quality assurance, quality control, or quality review. Experience completing questionnaires, surveys, assessments, or scorecards and reviewing for accuracy. Background in hospitality, healthcare, or other service-focused industries. Why BCforward? At BCforward, we believe in advancing lives and careers.

When you join our team, you gain access to:
Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. Compensation and Schedule Hourly Pay: $22.68 per hour. Shift Differential: 20% additional pay for hours worked between 10:00 PM and 1:00 AM. These hours would pay $27.22 per hour before any applicable overtime.

Shifts:

7:00 AM-4:00 PM or 4:00 PM-1:00 AM.

Work Schedule:

5 days per week with 2 days off. The facility operates 7 days a week, and weekend availability may be required. Overtime:
Potential opportunities based on business needs. Work Environment This is an onsite role in San Antonio, Texas. The team operates in a professional, collaborative environment focused on outbound business engagement,…