Head of Customer

Revenue Cat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue.

We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice:
Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with.

If that sounds energizing rather than exhausting, keep reading.

We are looking for a Head of Customer Growth to build and lead the operating system that helps Revenue Cat customers become better app businesses.

This is broader than a traditional Customer Success role. It combines strategic account coverage, app-growth judgment, specialist advisory, customer education, product adoption, and scalable enablement. The goal is not to give every customer the same high-touch service. It is to identify where Revenue Cat can create disproportionate value, deploy the right kind of help, and turn every successful customer intervention into knowledge that benefits the rest of the customer base.

Revenue Cat serves tiny indie apps, fast-growing startups, games, media companies, health and fitness apps, AI products, marketplaces, and some of the most sophisticated consumer app businesses in the world.

The app market is top-heavy, so the human touch must be allocated deliberately. At the same time, a customer that is small today may become strategically important very quickly. Contract status and current revenue are necessary signals, but they are not sufficient.

• Own Customer Growth strategy across the full customer base. Define how Revenue Cat helps customers grow after they begin using the product, including named accounts, high-potential customers, specialist-assisted customers, scaled customers, and the long tail.
• Build segmentation and coverage. Use current value, future potential, adoption, intent, growth moments, risk, and strategic importance to decide who receives named CSM coverage, time-bound help, specialist advisory, scaled education, product-led guidance, or monitoring.
• Lead through the CSM Team Lead. Set the bar for customer context, account strategy, stakeholder management, growth diagnosis, adoption planning, commercial awareness, and follow-through. Develop the Team Lead and create a strong leadership bench rather than becoming the permanent CSM manager.
• Identify high-potential customers early. Work with Data, Product, Sales, Marketing, and Support to find customers with meaningful future potential before revenue alone makes them obvious.
• Govern Growth Advisory. Define intake, qualification, expected impact, output quality, follow-through, and reuse. Specialists should be deployed against specific high-value problems rather than become general-purpose consulting capacity.
• Make Growth Advocacy a customer-education channel. Ensure Growth Advocates turn real customer learning into authoritative one-to-many education for existing customers and the broader app ecosystem.
• Build Customer Enablement and Scaled Growth. Create the roadmap for lifecycle programs, templates, office hours, documentation, automation, product nudges, and next-best-action…