Inside Sales & Customer Experience Specialist

Job Title: Inside Sales & Customer Experience Specialist

Location: San Antonio

Job Type: Full-time (40 hours/week)

Work Location: On-site / In-office

About Us:

At Mr. Handyman of NW San Antonio and Helotes
, our value comes from meeting and exceeding our customers' expectations at every touchpoint. We provide premium home improvement and repair services, and we pride ourselves on delivering a great experience that wows every customer. We are looking for an energetic, warm, and highly resilient professional to lead our daily phone operations and build lifelong customers.

Position Overview:

This is not a robotic data-entry, script-reading, or remote role. This is a fully on-site position where you will be on the phone day in and day out as the very first person our customers speak to. Because we are a premium brand, you must be entirely comfortable handling rejection. Many potential clients may hesitate based on price or decide not to book initially.

We need a self-starter who isn't afraid of a  no —someone who will confidently ask why they are hesitating, overcome objections, and proactively communicate the value of the Mr. Handyman Way.

Key Responsibilities:

• Lead Management and Scheduling: You will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Making Recommendations and Managing Expectations: You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Overcoming Objections: When a customer hesitates to book or chooses a different route, you will confidently dig deeper, ask clarifying questions, and effectively communicate our unique trade value.
• Create Life-Long Customers: Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way—a repeatable process that makes it easy to impress the customer every time.

Requirements & Qualifications:

• On-Site Availability: Must be able to commute reliably to our local office daily.
• Resilient & Fearless: Comfortable handling rejection and confident enough to ask customers for feedback when they choose not to book.
• Highly Organized & Detail-Oriented: Ability to manage complex schedules and client notes seamlessly.
• Professional Communication: Warm, engaging, and exceptional phone skills.
• Tech-Savvy: Solid computer experience, including proficiency with Microsoft Office and Excel.
• Local Candidate: Must live within San Antonio
• Problem Solver: Solving problems must come easily to you, paired with excellent independent work skills.
• Background Check: Must be willing to complete a standard background check.
• Reliability: Ready to commit to a consistent, full-time 40-hour work week.

What We Offer:

• Competitive Base Pay: $17.00 – $21.00 per hour (based on experience)
• Accrued paid vacation time (earn paid time off as you work).
• A supportive, team-focused local office environment.