Ambassador, Customer Service​/HelpDesk, Event Management & Planning

LOCATION:
San Antonio, TX

HOURS:
Part-Time, primarily evening hours, including weekends, and some holidays.

Must be available to work a minimum of 5 Broadway and 3 non-Broadway events or 20% of the scheduled events per month.

COMPENSATION: $13.5/hr

• Reports to the Customer Experience Assistant Manager and the assigned House Manager and works closely with the Premium Experiences and Front of House teams during events.
• Frontline hospitality professional responsible for elevating the premium customer experience at the Majestic Theatre, Charline McCombs Empire Theatre and The Espee.
• Premium Ambassadors play a key role in ensuring a welcoming, safe and seamless experience for customers.

• Greets and engages with premium customers in premium spaces—including the Starlight Lounge, Ambassador Lounge, Ambassador Alcoves and The S.P. Lounge- ensuring customers feel welcomed to the venue and appropriately treated as a valued customer.
• Attends pre-show meetings for event specifics, assignments and procedures.
• Prepares premium spaces to ensure cleanliness, organization and guest readiness prior to customer arrival. Ensures spaces remain presentable throughout the event.
• Checks in premium customers for their chosen experiences.
• Answers questions and provides exceptional customer service. Anticipates customer needs and satisfies reasonable requests while always striving to exceed customer expectations.
• Maintains up-to-date knowledge of the venue, including seating locations, upcoming shows, and details related premium experiences.
• Works collaboratively as a team member, working with others to ensure all required tasks are completed.
• Proactively identifies risks to customer or staff health, safety or security and takes appropriate actions to keep everyone safe.
• Provides support to Front of House when needed to quickly resolve customer issues or concerns.
• Assists the Premium House Manager with any duties or tasks that may be assigned.

• Outgoing and personable demeanor. Have a great work ethic and care about quality.
• Be observant and focused on the customer and their experience, ensuring safety and cleanliness.
• Communicate effectively and relate well to others.
• Professional appearance and demeanor.
• Be proactive, decisive and get things done.
• Think creatively.
• Have ambition and drive.
• Previous customer service or hospitality experience preferred.
• Must be at least 17 years of age at the time of hire.
• High school diploma preferred.

• Ability to stand and walk for extended periods
• Ability to ascend and descend multiple flights of stairs and navigate venues in dim or reduced lighting.
• Ability to work in confined spaces, including elevators and restricted areas.
• Ability to lift and carry up to 30 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to tolerate large crows and varying noise levels.
• Ability to remain calm, courteous and solution-oriented in high-pressure situations.
• Ability to follow established policies and procedures while using sound judgement.

ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. Our portfolio of venues includes historic theatres, studio theatres, cinemas, conference spaces, and live music arenas.

ATG Entertainment own, operate or programme 64 of the world's most iconic venues across the UK, the US and Germany, each year entertaining over 18 million audience members. Through our in-house Production companies and…