Visitor & Rentals Associate-Rotating Shifts Daytime

Position:FT Visitor Experience & Rentals Associate-Rotating Shifts Daytime & Evening Hours

Location: San Antonio, TX

Job :540

# of Openings:1

VISITOR EXPERIENCE & RENTALS ASSOCIATE-ROTATING SHIFTS DAYTIME & EVENING HOURS

MEDICAL

DENTAL

VISION

VACATION

SICK LEAVE

FLOATING HOLIDAYS

RETIREMENT PLAN- COMPANY MATCH 6%

The Visitor Experience and Rentals Associate is a full-time, shift-based role reporting directly to the Visitor Experience and Rentals Supervisor (VERS) and to the Development Officer, Visitor Experience and Rentals. This position serves as the primary face of the museum, delivering exemplary customer service to visitors, members, and event/rental clients. The role balances front-desk admissions and membership promotion with comprehensive, hands-on event rental support.

The ideal candidate maintains an enthusiastic attitude, exercises sound judgment, and works a flexible schedule—including evenings, and weekends—to ensure operations run smoothly and safely.

Reporting to the Visitor Experience and Rentals Supervisor (VERS), the position will be responsible for the following:

• Acts as a visitor experience representative for the museum, offering exemplary customer service to all visitors, guests, members and rental clients.
• Maintains an enthusiastic and responsive attitude, engaging with guests in an informed and professional manner.

• Monitors customer satisfaction levels by consistently asking questions and listening to visitor feedback, questions, and concerns.
• Shares findings with the supervisor.

• Remains informed of all aspects of admission, allowable admission discounts / discount categories, and related pricing.
• Stays current on special exhibition and museum store promotions to accurately inform visitors at the front desk.
• Stays abreast of various membership levels and benefits to better inform visitors.
• Through engaging conversations with visiting guests, identifies and secures membership upsell opportunities.
• Remains current with indoor / outdoor photography rules, referring all indoor photography inquiries to VERS for scheduling / pre-payment.
• Processes onsite payments for outdoor photography sessions and issues receipts / proof of purchase for security.
• Opens and closes cash registers, including counting money and separating charge slips or coupons.
• Reconciles cash drawers at the end of each day or shift.

• Responsible for answering the general museum information phone line in a courteous and professional manner.
• Assists callers by either answering their questions or directing their inquiries to the appropriate department.

• Acts as a liaison between client, vendors, and museum support staff during museum rentals and provides outstanding customer service experience to the client.
• Remains present for duration of museum rentals to fully facilitate event load-in / load-out policies and procedures and ensure that all vendors / clients are adhering to the terms outlined in their contract.

• Coordinates with internal staff to ensure rental spaces are clean and sanitized prior to and following event load-in.
• Coordinates with the head of contracted catering service to guarantee all museum protocols for waste disposal are followed throughout the entirety of the event.

• Facilitates onsite visits / tours with rental prospects, as needed.
• Accompanies VERS on final walk-throughs for scheduled rental events to make client introduction, as well as review day / night of event details and checklist.

• Meets weekly with VERS to discuss recently completed rental events, providing detailed report of event outcomes (i.e., encountered challenges; client feedback; etc.) prior to meeting to help facilitate discussion.
• Meets as needed with VERS to discuss upcoming rental events.
• Attends and adds input to any internal pre-event briefings with Security and Facilities to ensure all event staff are well-informed.

• Represents the McNay by upholding professional practices and effective communication with all visitors, rental clients, vendors, and museum staff.
• Demonstrates sound judgment, respectfully and promptly addressing negative feedback.
• Escalates extreme instances to direct supervisor, department head, and/or security in a timely manner.

• Attends quarterly VERA…