Customer Service Representative

Job Title:

Customer Service Representative Department:
Customer Service

Reports To:

Supervisor, Customer Service FLSA Status:
Non-exempt Summary of Position:

To assist patients, insurance companies and agents via incoming calls regarding patient accounts

• Handles incoming patient and insurance calls and assists accordingly providing excellent customer service
• Sets up payment plans and takes credit card/ACH payments
• Work various reports and other work including returned mail, bad addresses in Waystar, address returns, payment plan removal, etc.
• Required to meet departmental quality and production standards
• Perform other duties as required

None

• Exceptional Customer Service (insurance and patients)
• Exceptional written and verbal communication skills
• Organizational skills, able to prioritize
• Minimum of six months’ general office experience with medical insurance background and knowledge of CPT and ICD
  10
• Computer skills to include Microsoft Word, Excel and Outlook
• Type at least 30 wpm and proficient in 10-key by touch
• Ability to read and understand explanation of benefits (EOBs)
• Provide quality customer service - problem solving and decision making
• Must be able to multi-task and be a team player
• Maintain confidentially at all times
• Perform other duties as required

High School Diploma or GED

Maintaining and satisfying minimum attendance requirements is an essential function of this position, including working all full-time regular hours as established for this position and scheduled or emergency overtime. Full-time regular hours are defined as Monday through Friday, with after-hours or weekends as required. All employees in this job classification are required to satisfy this requirement. This job classification does not include "light duty" work or allow unpredictable or unrestricted absences.