Leasing Professional, Customer Service​/HelpDesk

The Leasing Professional position is the front-line ambassador for the apartment community, the management team, and the company.

A Leasing Professional will assist prospective residents in their search for a new apartment home through effective and professional interactions.

• Anticipate prospective resident’s needs and provide an exciting and informative full-cycle experience; fact-finding, touring, home selection, application process, execution of lease documents, preparation for move-in, move-in, follow up.
• Maintain a detailed knowledge of the apartment community, amenities, and community.
• Provide exceptional customer service in a fast-paced office through multiple communication channels: answering calls, scheduling appointments, and greeting visitors.
• Provide a daily inspection of show apartments and model appearance.
• Process applications and leases in a timely manner.
• Produce reports in a timely, accurate and complete manner.
• Maintain organized community office files.
• Always provide professional and exceptional best-in-class customer service.
• Track and timely record all traffic interactions utilizing company approved and utilized software.
• Participate in the renewal process of existing residents.
• Stay abreast of Fair Housing laws and regulations.
• Remain educated on market conditions and assist with compiling market data to supplement sales knowledge and decision-making.
• Conduct market research and assist with business outreach marketing, resident functions, and other promotional programs.
• Utilize various computer software to enter information and pull various reports, as assigned by the Property Manager.
• Willingly take on additional projects and/or duties as assigned.

• High School diploma or GED.
• Have at least one year of customer service, hospitality, retail, or sales experience.
• Have at least one year of office administration or data entry experience.
• Excellent interpersonal communication skills.
• Professional demeanor and appearance.
• Excellent organization and multitasking skills, and attention to detail.
• Basic understanding of property management software.
• Strong computer skills and excellent knowledge of Microsoft Office products, including Word, PowerPoint, Excel, and Outlook.
• Must have the ability to work Saturdays as part of the regular work schedule.