Receptionist, Customer Service​/HelpDesk

BCforward is currently seeking a highly motivated Customer Service Representative in San Antonio, TX 78249 (Onsite)

Position Title:

Customer Service Representative
- Outbound Business Outreach

Anticipated

Start Date:

ASAP

Customer Service Representative
- Outbound Business Outreach

Pay Rate:
Shift 1 (7:00 AM-4:00 PM) - $22.68/hr on W2

Shift 2 (4:00 PM-1:00 AM) - $24.38/hr on W2

7:00 AM-4:00 PM

4:00 PM-1:00 AM

• We are seeking a professional, customer-focused, and detail-oriented Customer Service Representative to join our onsite team in San Antonio, Texas. This position is responsible for conducting outbound calls to businesses to complete a structured questionnaire and accompanying scorecard.
• The ideal candidate will have exceptional communication skills, a strong service-oriented mindset, and the ability to deliver a personalized, high-quality experience during every interaction. Candidates with experience in phone support, chat support, testing, quality assurance (QA), and quality review are also encouraged to apply.

• Conduct outbound calls to businesses to complete questionnaires and accompanying scorecards.
• Establish rapport with business representatives and provide a professional, courteous, and engaging experience.
• Clearly explain the purpose of the questionnaire and guide businesses through the required questions.
• Accurately document responses and complete scorecards in accordance with established guidelines.
• Provide personalized, attentive service throughout each interaction.
• Use strong communication and active listening skills to understand responses and clarify information when necessary.
• Follow established call procedures, scripts, workflows, and quality standards.
• Review completed questionnaires and scorecards for accuracy, completeness, and consistency.
• Identify missing, inconsistent, or unclear information and take appropriate steps to resolve discrepancies.
• Maintain accurate records of outreach efforts, responses, and completed questionnaires.
• Meet established productivity, quality, and customer service performance expectations.
• Protect confidential and sensitive business information in accordance with company policies.
• Collaborate with team members and supervisors to address questions, resolve issues, and support continuous process improvement.
• Adapt to changing priorities and business needs while maintaining a high level of professionalism.

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred, including experience in a call center, healthcare setting, doctor's office, hotel, restaurant, or other customer-facing environment.
• Strong verbal communication, active listening, and interpersonal skills.
• Comfortable conducting outbound phone calls and engaging professionally with businesses.
• Strong attention to detail and the ability to accurately capture and document information.
• Ability to follow detailed instructions, scripts, and established processes.
• Basic computer proficiency and the ability to navigate multiple systems while conducting calls.
• Strong organizational and time-management skills.
• Professional, dependable, and service-oriented approach.
• Availability to work a 5-day schedule, including weekends as needed, with 2 days off per week.

This is an onsite position in San Antonio, Texas. Customer Service Representatives will work in a professional, team-oriented environment focused on outbound business engagement, exceptional service delivery, accurate information gathering, and consistent quality standards.