Customer Service Representative

Job Title:

Customer Service Representative Company:
Elmer's Home Services

Location:

11711 N Interstate 35 Ste 110, San Antonio, TX 78233 Job Type: Full-Time

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team.

• The essential functions include, but are not limited to the following:
• Portraying a positive company image and engaging in professional and friendly communications with customers
• Processing orders by mail, telephone, fax, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Assisting colleagues and other employees with administrative duties
• Serving as the cashier and being primarily responsible for answering telephones, handling cashier transactions, and performing other clerical duties
• Referring any customer questions regarding products or services to the appropriate person
• Establishing and maintaining customer profiles and preparing required documentation
• Performing accurate company-required recordkeeping
• Efficiently and correctly corresponding with third-party providers to obtain payments
• Resolving customer problems, such as shipping or invoicing problems, insurance issues, etc.
• Informing customers of prices, scheduled work dates, anticipated delays and any additional information needed by customer; recording or filing copy of order received
• Following-up on orders to ensure successful completion of work by specified dates
• Preparing receipts and shipping documents
• Performing other duties as assigned

• From on-call bonuses and membership sales bonuses.

• High School Diploma/GED or equivalent experience
• Prior experience with the public (customers) in a fact paced environment a plus; prior experience as a cashier a plus
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
• Ability to time manage, set timeline goals and prioritize tasks
• Ability to work independently and exercise sound judgment and problem-solving
• Proficiency with computers
• Ability to work in a team environment and take direction from management and supervisors
• Desired HVAC industry-specific experience.
• 401(k) matching
• Health insurance
• On-the-job training
• Vision insurance
• Day Shift (Required)

At Elmer's Home Services, we proudly serve San Antonio, Houston, and the Dallas-Fort Worth Metroplex with top-notch HVAC and plumbing services. Our commitment is simple: we show up on time, do what we say we'll do, and always do it right. We go above and beyond to exceed your expectations because we value your time and your home. Our team is dedicated to continuous learning, with weekly training to enhance skills and elevate customer service.

At Elmer's, we treat you like family-because we believe every customer deserves the same care and respect we give our own employees. Whether you need furnace maintenance, plumbing repair, or AC installation, we've got you covered. Contact Elmer's Home Services in San Antonio, Houston, and Dallas areas today!

We exist to serve more than businesses and homes - we serve people.

We lead with honesty and do the right thing, every time - even when no one's watching.

The well-being of our people and the families we serve comes first.

Giving back, supporting local initiatives, and standing with our neighbors, we strengthen the communities we're part of.

We succeed together.

At Elmer's Home Services we empower our team to thrive and make a real difference in the communities we serve. Join a company that values innovation, collaboration, and your professional growth.

• Call Counts
• Call Booking %
• Customer Satisfaction

• High School Diploma/GED or equivalent experience
• Prior experience with the public (customers) in a fact paced environment a plus; prior experience as a cashier a plus
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write…