Customer Service Administrator

• San Antonio
  - Texas
  - United States of America

We are seeking a highly organized and customer-focused Customer Service Administrator to support our growing Solar Service Operations team. This role serves as a key liaison between customers, field service teams, manufacturers, and internal business partners to help ensure exceptional service delivery and efficient day-to-day operations.

The Customer Service Administrator will coordinate customer inquiries, service requests, logistics activities, warranty claims, and administrative functions while partnering with Supply Chain, Engineering, Manufacturing, Order Management, Sales Support, and Client Management. This opportunity is well suited for a professional who thrives in a fast-paced environment, enjoys problem-solving, and is committed to a positive customer experience.

• Serve as the primary point of contact for customer inquiries, service requests, and support needs.
• Coordinate communication among customers, field technicians, manufacturers, and internal stakeholders.
• Process quotes, purchase orders, service documentation, and customer records.
• Schedule service activities, meetings, training sessions, and operational events.
• Track shipments, spare-parts orders, and warranty claims to support timely resolution.
• Maintain accurate records in company systems and databases.
• Support daily administrative and operational activities for the Solar Service Operations team.
• Escalate customer concerns and assist with issue resolution while maintaining a professional customer experience.
• Collaborate across functions to support service execution and continuous process improvement.

• High School Diploma or GED.
• 4+ years of customer service, administrative support, customer support, or operational coordination experience.
• Experience working directly with customers in a service-oriented environment.
• Experience processing customer documentation, purchase orders, quotes, or service-related records.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Ability to organize, prioritize, and manage multiple tasks simultaneously.
• Ability to communicate effectively with customers, vendors, and internal stakeholders.

• Associate's or Bachelor's degree in Business Administration or a related discipline.
• Experience using CRM or customer service platforms such as Salesforce.
• Experience supporting field service, warranty administration, logistics, or service operations.
• Demonstrated ability to resolve customer issues and manage escalations effectively.
• Strong attention to detail when managing customer records, documentation, and operational data.
• Experience collaborating across multiple business functions, including Supply Chain, Engineering, Manufacturing, or Sales Support.
• Experience with in the renewable energy, manufacturing, industrial, or technical services industry.

• Be part of the growing renewable energy industry.
• Work in a collaborative, team-oriented environment.
• Access opportunities for professional growth and career advancement.
• Receive competitive compensation and benefits.
• Make a meaningful impact by supporting customers and advancing sustainable energy solutions.

You'll Benefit From
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: ""
The pay range for this position is $40,555 - $69,523 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable…