Global Head of Customer Support & AI Innovation
Listed on 2026-09-30
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Cloudbeds is seeking a Director of Customer Support to lead our remote, global support organization. You will own the customer experience, improve first contact resolution, and drive down resolution times while maintaining a human touch.
You will oversee 66 coaches and advanced specialists across LATAM, EMEA, and APAC, aligning with Product, Onboarding, and Account Management to scale a high-volume SaaS support function.
We would love to welcome a new Global Head of Customer Support & AI Innovation to our organisation in United States.
Step into the Global Head of Customer Support & AI Innovation role at Cloudbeds in United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
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