Senior​/Product Designer; U.S. Air Force

About Skylight

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.

We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today’s digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.

The work we do matters.

At Skylight, product designers play a critical role in understanding the problem space, identifying opportunities, and developing solutions using a lean-agile approach. Product designers are the primary user advocate on their team and engage in continuous research throughout the product life cycle. Working end-to-end from concept to implementation, product designers conduct research, facilitate design activities, and ensure the product team is building the right thing.

Skylight has partnered with the U.S. Air Force across multiple legacy modernization efforts. The work spans modernization of legacy systems, new capability development in multi-vendor environments, iteration on established platforms, all inside an agile transformation and broader organizational change.

You’ll mostly ownUI/UX design and potentially support user research, and bring a product mindset to strategy conversations so design shapes what gets built, not just how it looks.

Your first 30 days are about working with the Skylight team and government personnel, learning the client’s domain and organization, and enabling your government partners. Access to users varies from team to team, so you’ll need to get creative about how you reach them. The client is early- to mid-transformation, so expect organizational and operational change along the way.

This role is contingent on Skylight being awarded the underlying contract. If we’re not awarded the contract, we’ll let you know promptly and discuss whether there are other opportunities that fit.

• Define end-to-end flows that incorporate well-thought-out information architecture, systems thinking, design principles, and common design patterns
• Create simple and elegant user interfaces in Figma, and evolve existing visual systems with clear rationale
• Work alongside product managers, engineers, researchers, and government partners to shape product strategy for net-new capabilities
• Find creative ways to reach users where access is limited, and bring what you learn back to the team and client
• Plan and conduct generative and evaluative research to inform strategic product and design direction
• Uphold human-centered design principles and help the client organization become more customer-centric as it goes through agile transformation

• Can define scalable, end-to-end interaction flows that incorporate key design principles, intentional information architectures, common design patterns, and accessibility
• Can create simple, elegant, and thoughtful user interfaces through the implementation of visual design elements, such as branding, illustration, iconography, typography, or micro-interactions
• Understand how to use different design processes (e.g., double diamond) and can produce documentation for storytelling that helps your team and stakeholders empathize with users
• Able to plan, synthesize, and share out generative and evaluative user research to inform product and design direction
• Can contribute to product strategy decisions by aligning design processes with lean/agile methodologies, serving as the primary voice for users, prioritizing and balancing user and business decisions, and crafting mental models to help define and refine product opportunities
• Can…