Graduate Admission Counselor

St. Mary's University, as a Catholic Marianist University, fosters the formation of people in faith and educates leaders for the common good through community, integrated liberal arts and professional education, and academic excellence.

SUMMARY:

The Graduate Admission Counselor will serve as primary contact in recruiting and advising prospective students throughout the admission process, building strong relationships, and providing exceptional customer service to ensure positive engagement with the graduate programs. Under the direction and supervision of department leadership, this position will develop, coordinate and participate in activities, events, and programs that promote the graduate programs. This position is responsible for various recruitment efforts, including prospect management, communication activities, nurturing campaigns, and relationship management necessary to carry out the mission and strategic plan of the school and the University.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Actively engages in recruitment efforts to attract prospective students to graduate programs.

* Attends recruitment college fairs, conferences, companies, and other outreach events representing St. Mary's.

* Cultivates relationships with undergraduate institutions, professional organizations, and community groups to generate leads and raise awareness of graduate offerings.

* Promotes combined degree programs to currently enrolled undergraduates interested in St. Mary's graduate school.

* Works with (CRM) online application and admission system (Slate) to track inquiries, applications, acceptances, enrollments, etc.

* Provides regular reports and analysis on recruitment activities, application numbers, and conversion rates.

* Tracks and monitors trends in admission, identifying areas for improvement and opportunities for increased student enrollment.

* Assists prospective students with the application process, including providing detailed information on admission standards, academic programs, student life, cost, financial aid, and campus graduate student support services.

* Provides feedback to applicants on their status, required documentation, and next steps.

* Offers personalized guidance to prospective students and applicants throughout the admissions process.

* Conducts informational sessions, webinars, and one-on-one consultations.

* Collaborates with faculty, program directors, and other stakeholders to stay informed on program changes, academic offerings, and updates to application processes.

* Contributes to developing recruitment strategies, including marketing campaigns, digital outreach, and lead generation efforts.

* Assists with developing promotional materials and communication strategies to enhance the visibility of graduate programs.

* Performs other duties as assigned.

QUALIFICATIONS:

* Bachelor's degree from an accredited college/university required;
Master's degree in higher education, counseling, business, or related field preferred.

* 2-3 years of experience in college admission, student recruitment, or counseling.

* Previous experience in graduate admission or recruitment preferred.

* Strong communication and interpersonal skills, with the ability to effectively engage and advise prospective students, using diplomacy and discretion at all times; an ability to work effectively with communities across the university.

* Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.

* Must be able to work extended hours or weekends during peak times and for special programs, projects, and events and to travel domestically and internationally as needed.

* Must be able to present and engage in a stationary position with various constituencies, both in online and physical spaces, for up to three (3) continuous hours.

* Proficient in Microsoft Outlook, Word, and Excel; experience with virtual meeting platforms like Zoom. Experience in Technolutions, Slate CRM and Banner software is preferred

* Willingness to understand St. Mary's commitment to excellence in education, student body diversity, social service, and the liberal arts and sciences traditions.

* Knowledge of St. Mary's culture and ability to represent and communicate the university mission to prospective students and families.

* Ability to develop congenial and productive working relationships with administrators, faculty, staff, and students

* Ability to work in a goal-driven and measured performance environment.

* Must have excellent verbal and written communication skills. Strong public relations and customer service skills with an ability to implement diplomacy and discretion at all times and work effectively with communities across the university.

* Must have high ethical standards and a strong sense of confidentiality; ability to prioritize and manage multiple deadlines; thrive in a complex work environment; displays solid problem-solving and interpersonal skills; works well independently and as part of a team.

* Must have…