Quality Inspector - Trainer; Section

The Trainer is a non-supervisory position that develops and conducts training programs for the Assisted Housing Programs Inspection Department. The position is responsible for increasing the department’s productivity by teaching new procedures and reinforcing skills and knowledge with all inspection employees. The Trainer is also responsible for providing training to new hires on policy and procedure, and hands-on technical guidance on performing inspections.

Performs and reports on audits and quality control work of above average difficulty involved in the Assisted Housing Program Department.

• Oversees, monitors, leads, and supervises the new hire Housing Quality Inspectors and inspection team staff during the training period and through refreshers. Provide guidance and ensure an effective transition to their active duties upon completion of the training/ride-alongs.

• Maintains training caseload to assist new hires in showing effective processes and practices.

• Demonstrates success in partnering, interacting with, and influencing key project stakeholders and subject matter experts (SMEs) to identify and prioritize learning opportunities.

• Assists in the development and implementation of standard operating procedures.

• Confers with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, standard operating procedures, regulations, organizational initiatives, and reference materials.

• Markets available training and conducts training sessions for department personnel covering specified areas of standard operating procedures, new inspection guidelines, and HUD Guidelines.

• Designs, develops, coordinates, facilitates, and delivers instructional material for employee training courses that support Federal Housing Program procedures and policies (outsourced and/or in-house).

• Authors effective scripts for multiple media to include online/digital and print using current learning communication principles, practices, platforms, and technologies; supports the effort to incorporate new technologies for instructional design and learning.

• Researches and applies emerging learning concepts, practices, established Adult Learning principles and theories. Influences positive learning outcomes by ensuring content meets audience needs; gathers information to adjust or customize for specific audiences.

• Develops instruments to measure employee progress, evaluates the effectiveness of training, and tests trainees to measure progress and evaluate the need for follow-up.

• Reports on the progress of employees and new employees under their guidance during training periods and identifies skills or knowledge gaps that need to be addressed.

• Selects and develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.

• Coordinates training functions to include conducting needs analysis, developing training, delivering training, scheduling external training, and assessing training effectiveness.

• Ability to function independently in a multi-task environment, as well as part of the team. Participates fully with other team members, including supporting one another’s success.

• Makes suggestions on improving work procedures in the Assisted Housing Programs and contributes experienced technical knowledge to the development of Standard Operating Procedures (SOPs).

• Recommends training objectives and methods, assists in writing training SOPS for new procedures, and reviews/updates existing procedures as needed.

• Coordinates the transition setup of new personnel access to management software and communications.

• Addresses and refines content and performance gaps across the curriculum and reviews and updates curriculum materials periodically across program and delivery methods.

• Coordinates with outside agencies and partnered properties on needs and suggested training for staff and management of these partners.

• Assists in completing, generating, and negotiating the reasonableness of proposed rents for units by evaluating the condition of the dwelling and comparing the fair market value of the area to the proposed rent. (Approved Vendor Portal).

• Assists in conducting Housing Quality Standards (HQS) inspections, including initial, annual, complaint, follow-up, special, emergency, and quality control inspections, to determine external and internal conditions of dwellings under the Assisted Housing Programs, including operability of heating, electrical, and plumbing systems and conformance to HQS.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.

• Participate in Trauma Informed Care (TIC) initiatives to include training, work groups, project assignments, etc., that are launched or…