Specialist - Training and Development

Job Details

• Job Location:
  
  Ops Center - 2735 Austin Hwy - San Antonio, TX 78218
• Position Type:
  Full Time
• Education Level: 4 Year Degree
• Salary Range: $52,571.38 - $52,571.38
• Travel Percentage:
  Various Goodwill locations
• Job Shift: Monday - Friday 8:00 AM to 5:00 PM
• Job Category:
  Training

The Training & Development Specialist will report to the Director of Training & Development to design, develop, coordinate, and deliver highly engaging, performance-based, learner‑centric training and coaching solutions to enhance team member capabilities needed to achieve Agency and professional goals.

• Facilitates leadership and operational training via a group setting, in-person classroom, virtual webinar/teleconference and one-on-one.
• Writes/builds training materials including outlines, job‑aids, work instructions, classroom materials, on‑the‑job training guides and worksheets.
• Develops e-learning modules, hand‑outs, infographics, videos and quizzes.
• Keeps learning materials current based on business data, trends and updates to operational processes.
• Executes a consulting process and performance analysis to gather information on needs, maintain pulse on the business, offer creative ideas and recommend impactful training, change management and process‑improvement solutions.
• Builds and maintains strong relationships with all departments/stores to determine needs and to give and receive feedback and coaching.
• Collaborates with subject matter experts and Director of Training & Development to design, develop and implement robust training solutions.
• Measures progress and effectiveness of training through capturing feedback and gathering data through observation and testing.

• Bachelor’s Degree in Human Resources, Education, Business, Marketing, Merchandising or related field; minimum four years work experience may be considered in lieu of degree.
• Two years’ training development and facilitation experience preferred.
• Facilitation of Diversity, Equity and Inclusion (DEI) training preferred.
• Three years’ experience in team building and coaching to improve performance and two year’s retail, logistics, warehouse and/or safety experience strongly preferred.
• Excellent written and verbal communication skills with ability to effectively collaborate with business units to assess needs, develop and deliver training as promised.
• Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint, and Excel) required.
• Skills in E‑Learning Authoring Tools, SharePoint, Guide By Cell, Snag It, Brainshark and Learning Management Systems preferred.
• Bi‑lingual in Spanish preferred.i>
• Must be able to meet the physical requirements of the position.
• For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Equal Opportunity Employer / Veterans / Disabled